1. What sizes do you offer?
We offer a wide range of sizes, from XS to XXL. Each product page contains a detailed size chart to help you choose the right fit. If you need further assistance, feel free to contact our customer service team.
2. How do I know my correct size?
We recommend using our Size Guide on each product page to compare your measurements with our size chart. If you are still unsure, we offer a flexible return policy to help you find the perfect fit.
3. How can I place an order?
To place an order, simply browse our products, select your desired items, choose the correct size and color, and click on the "Add to Cart" button. Once you're ready to checkout, click on your shopping cart and follow the instructions to complete your purchase.
4. Do you offer international shipping?
No.
5. How do I track my order?
Once your order is shipped, you will receive an email containing your tracking number and a link to track your order through our courier partner's website.
6. Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast delivery, but we understand that changes may occur. If you wish to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to assist you, but we cannot guarantee changes once the order has been processed.
7. What should I do if I received a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. Provide details and images of the damage, and we will either offer a refund, replacement, or store credit based on your preference.
8. How can I return an item?
If you’re not satisfied with your purchase, we offer a 30-day return policy. Please ensure that the item is unworn, unwashed, and in its original condition with all tags intact. For returns, visit our Returns Page for more details and to initiate the return process.
10. How do I know if an item is in stock?
Our website provides real-time stock updates. If an item is out of stock, you’ll be notified on the product page. You can sign up for a back-in-stock notification to be alerted when the item becomes available again.
11. Do you offer free shipping?
We offer free shipping on orders over a specific amount. Please check our Shipping Policy page for the latest details on free shipping offers and applicable terms.
12. How can I contact customer support?
If you need assistance, you can contact our customer support team by:
- Email: info@louisetoile.com
- Phone: +91-814-8147-850
- Live chat: Available on our website from 9 AM to 6 PM (Monday to Friday)
13. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. Payment options may vary depending on your location.
15. Can I buy items on sale or with discounts?
Yes, we frequently offer sales and discounts on various items. Be sure to sign up for our newsletter or follow us on social media to stay informed about upcoming promotions, flash sales, and special discounts!