Delivery Information
At Louis Etoile, we are committed to delivering your orders on time. Please review our delivery policy to ensure a smooth shopping experience.
1. Order Processing Time
Orders are processed and dispatched within 2-4 business days from the date of order confirmation. Please note that processing times may vary during high-demand periods or festive seasons.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Delivered within 5-7 business days for domestic orders.
- Express Shipping: Delivered within 2-4 business days for domestic orders.
- International Shipping: Delivery times for international orders may vary depending on the destination, typically between 7-14 business days.
3. Shipping Costs
Shipping costs will be calculated at checkout based on your location, order weight, and selected shipping method. We occasionally offer free shipping promotions, which will be mentioned on the checkout page.
4. Delivery Areas
We deliver to most locations within India and select international destinations. If we are unable to deliver to your area, we will inform you prior to processing your order.
5. Tracking Your Order
Once your order has been shipped, we will send you an email containing a tracking number and a link to track your shipment. You can track your order status anytime using the provided tracking details.
6. Delivery Delays
While we make every effort to deliver orders promptly, please note that delivery times are estimates and can be affected by factors beyond our control, such as:
- Weather conditions
- Customs delays for international orders
- Public holidays
- Unexpected courier issues
If your order experiences a delay, our customer service team will assist you and keep you updated on your order's status.
7. Order Issues
If you experience any issues with your delivery, such as missing or damaged items, please contact our customer service team immediately at info@louisetiole.com or call us at 8147147850. We will investigate the issue and ensure a resolution.
8. Packaging
All items are carefully packaged to ensure they reach you in perfect condition. Our packaging materials are eco-friendly, and we are committed to minimizing waste where possible.
9. Incorrect Address
Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or missing packages due to incorrect address information. If an address error is discovered after the order is placed, please contact us immediately for assistance.
10. Shipping Restrictions
Some items may be subject to shipping restrictions depending on the destination country. If any restrictions apply to your order, we will notify you during the checkout process.